System Administrator / Data Architect
Ben Morgan
About
I’m a hands-on IT professional with experience in systems administration, workflow automation, and technical support for large user bases. I’ve worked as an assistant team lead, contributed to policy-setting meetings, and helped harden systems through security scans and PowerShell scripting. Whether troubleshooting hardware/software issues, educating end users, or streamlining help desk operations, I’m committed to delivering effective and scalable IT solutions.
Education
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August 2025 - Present (Est. Spring 2027)Master of Science in Information SystemsThe University of Alabama in Huntsville
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August 2019 - May 2024Bachelor of Science in Computer ScienceThe University of Alabama in Huntsville · Minor in Information Systems
Certifications
Experience
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IT Systems Integrator April 2025 – PresentDEVCOM Aviation & Missile Center - SAIC Contract
- Assisted in the integration of multiple state of the art $12M Army Black Hawk aviation simulation systems and general infrastructure desktops, audio visual, and IT systems as well as maintaining inventory and distribution of excess hardware.
- Managed & tracked $500K+ of computer hardware inventory for Army aviation simulator and enterprise systems
- Integrated and supported government furnished tactical equipment with commercial off the shelf products
- Configured and supported Cisco network infrastructure within Black Hawk simulation system
- Installation, configuration, and maintaining hardware and software for local system network services, storage networking devices, and servers.
- Integration of multiple information systems in a networked environment, evaluation and resolution of information system issues.
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Data Architect September 2024 - April 2025DEVCOM Aviation & Missile Center - IPTA Contract
- Created reports to help teams identify improvement areas
- Designed, developed, and maintained Power Apps solutions to automate business processes and enhance user experience.
- Created Power Automate workflows to streamline approvals, notifications, and data integration across platforms.
- Wrote custom Power Automate expressions and Power Apps formulas for complex logic and automation.
- Documented workflows, best practices, and troubleshooting guides for Power Apps, Power Automate, and Power BI.
- Worked with business stakeholders to gather requirements and deliver low-code/no-code solutions that improve productivity.
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Tier 2 System Administrator January 2022 - September 2022
June 2023 - September 2024DEVCOM Aviation & Missile Center - IPTA & UAH Contract- Acted as an assistant team lead
- Participated in meetings to set policies and changes
- Performed hardening of systems
- Performed security scans of removable media and user systems
- Wrote PowerShell scripts to solve redundant problems
- Created documentation for end users and provided feedback on peer-created documentation
- Assisted users with Microsoft/Army 365 error codes
- Instructed and mentored new employees on procedures and practices
- Logged help desk requests through Jira
- Installed user’s credentials on mobile phones using Ivanti MobileIron MDM
- Assisted and educated users with troubleshooting software and hardware issues
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Classroom Technician (Tiers 1-3) October 2019 - December 2022The University of Alabama in Huntsville
- Installed and maintained 150+ computers & audio-video components within classrooms
- Installed monitors and projector systems for classroom computers
- Planned software deployment throughout the campus
- Supported professors with classroom technology needs and issues
- Instructed professors and new coworkers on how equipment is operated and maintained
- Provided ideas to increase efficiency in our day-to-day workflow
- Provided solutions to the UAH Systems team on how Classroom Tech can more efficiently deploy and manage classroom computers